Frequently Asked Questions
Will Greenhome provide Buildings Insurance for my property?
Apartments
Yes, Greenhome will arrange for your property to be covered under a fully comprehensive common block buildings policy, This policy will cover each apartment for their full reinstatement value, together with the common areas, demolition costs, architects and other professional fees, etc. Also incorporated within the policy will be Property Owners Liability Insurance cover of £5,000,000 in any one claim.
Houses
No. It is the individual owners’ responsibility to arrange Buildings Insurance cover for their house. Greenhome does however provide Property Owners Liability Insurance cover, as stated above automatically. Our Brokers would be delighted to provide quotations for and arrange Buildings Insurance for individual houses if desired.
Will Greenhome provide contents insurance for my home?
Home contents insurance can be provided by our Brokers Bluefin, but will not be provided automatically therefore, any owner wishing contents cover, must contact the broker for a written quotation.
What other insurances does Greenhome provide on my development?
Other insurances, are arranged where necessary depending on the services provided within the Apartment block/development. They could cover such items as passenger lifts, mechanical and electrical, employer’s liability, play areas etc. Details of any additional
When will I receive my policy documents for my insurances?
Your insurance documents, policy schedule, claims help line contact numbers, etc. should be issued to you directly by our insurance brokers, Bluefin, within 7 days of the inception date or renewal date of your policy. Should you not have received these or wish any further information with regard to your insurance you can contact them direct. There details can be obtained from their website www.bluefingroup.co.uk
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Insurance
How often will I receive an Invoice?
Details of the accounting and funding procedures for your development are set out in the Property Details sheet provided to you. In order to ensure that we have sufficient funds with which to commence services, including the provision of all insurances, invoices are always rendered in advance, unless otherwise stated. These are generally issued 14 days prior to the due dates, to allow owners time to pay. Invoices, again, unless otherwise stated, include all management services, including the annual insurance premium, which is invoiced at the time of settlement and will cover for the period from settlement to the renewal date in May. If your settlement takes place near to the date of renewal, it is likely that you will be levied for the apportioned premium from Settlement to May and also, for the following year, May to May. Annual Invoices are issued in May of each year, Half Yearly Invoices issued are issued in May and November and Quarterly Invoices are issued in February, May, August and November.
How often will I receive a Invoice of Common Charges?
The Property Details sheet provided to you will tell you when the Invoice of Common Charges is issued. Generally, these are issued Annually or Half Yearly unless otherwise stated within your Deeds or Legal Agreement. The Invoice details all expenditure incurred within the previous year or half year and details any debits or credits made within each individual client’s account.
Can I pay by direct debit?
Yes. Residents can pay their accounts by monthly or quarterly direct debit. A direct debit mandate, which has been provided to you within your welcome pack, needs to be completed and returned to our office. You will be notified not less than 10 days before the date when your bank account will first be debited.
You can download a Direct Debit form here.
This from must be printed, signed and returned to our office; e-mailed or faxed copies will not be be accepted.
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Accounting
What management services will be provided?
Details of the services provided to your development are detailed in your welcome letter. Additional services are available if and where required and continual monitoring will ensure that all aspects of the development are being maintained and serviced where required.
How do I arrange for a communal repair to be carried out?
Repairs should be reported directly to your Property Manager, either by phone, in writing, by e-mail or via our enquiry form page on this website. These will be logged and the problem inspected prior to any works being instructed, unless they are deemed to be an emergency, in which case repairs will be instructed without inspection. If the damage is covered by the block insurance policy then, the matter will be automatically referred to the insurers, via our broker, Bluefin.
Can I arrange a private repair through Greenhome?
Greenhome does not arrange private repairs on behalf of owners, but owners can use the services of any of our approved contractors for individual repairs or other works and can obtain details of contractors within their area, by contacting our office. Accounts are dealt with direct between the owner and contractor and do not form part of the common charges accounts. Greenhome would not become involved in any client/contractor dispute over quality of work or billing issues.
Will I be consulted prior to repairs being instructed?
Minor repairs incurring a cost of £75.00 per unit or less, will be instructed without prior consultation with owners. Where repair costs exceed £75.00 per unit, notification of the repair, details of the tradesmen’s quotes obtained and details of the costs involved, will be issued to all owners, together with a request for advance payment, in most cases, prior to repairs being instructed. Only once we were in receipt of at least 90% of the monies required, would we instruct repairs to be carried out.
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Maintenance & Repairs
How do I register a complaint?
We hope you never require to do so, but where you do, all complaints should be made in writing, in the first instance, to your Property Manager, who will endeavour to respond to you within 20 working days of receipt of your letter. If after receipt of the response, you do not feel that the matter has been resolved to your satisfaction, please correspond, again in writing, to our Managing Director, Mrs. J. A. Muir, at our Head Office. Further complaints procedures will be confirmed to you as and where necessary.
What do I do if I sell my property?
As the outgoing owner, it is your responsibility to inform us immediately when you sell your house. This ensures that you will no longer be held responsible for any common charges or insurances relating to your former property. You must also provide your forwarding address so that, we can return any float or advances held on your behalf, once we are satisfied that, all accounts have been settled in full. Without this information we will be unable to arrange for any credits to be refunded to you and more importantly, you may be subject to legal action over outstanding accounts or repairs.